Refund policy

We want every human bean to be happy with their mug. If you change your mind about your order, please contact us within 14 days of receiving it to arrange a return. Items should be returned unused and in their original condition, and customers are responsible for return postage unless the item is faulty, damaged or incorrect. Once your return has been received and inspected, we’ll issue your refund to your original payment method. If your mug arrives damaged, faulty, or you receive the wrong item, please contact us as soon as possible with your order details and photos of the issue so we can put things right. Personalised or custom-made products cannot normally be returned simply because you have changed your mind. Nothing in this policy affects your statutory rights.